1. Scope of This Policy
This Privacy Policy applies to this website, contact forms, account support communications, and any game-related services for Siegebound Commanders that link to this policy. It explains what information may be collected, how it may be used, when it may be shared, and what choices may be available to users.
2. Operator and Contact Details
The website and related support pages are provided by CAMPOS.
- Developer / Company Name: CAMPOS
- Company: CAMPOS
- Contact Email: [email protected]
3. Information You Provide
We may collect information that you provide directly, including your name, email address, inquiry type, support message, privacy request, player nickname, user ID, screenshots, device details you choose to provide, and any other information included in your communication with us.
4. Account and Gameplay Information
If the game supports accounts or online features, we may process account identifiers, player nickname, game progress, settings, inventory, virtual currency balances, achievement status, support history, account status, and similar information needed to operate the game and provide support.
5. Device, Usage, and Diagnostic Information
Depending on the website or game configuration, we may process technical information such as device model, operating system, browser type, language, approximate region, IP address, app version, session activity, crash logs, diagnostics, page visits, and interaction events. This information helps us operate, secure, troubleshoot, and improve the website and game experience.
6. Purchases and Platform Information
If the game offers in-app purchases or virtual items, purchases may be processed by the relevant app store, payment provider, or platform. We may receive limited purchase-related records, such as product identifier, transaction status, receipt information, order reference, currency, region, and refund status. We do not receive full payment card numbers from app stores or standard platform payment processors.
7. Cookies and Similar Technologies
The website may use cookies, local storage, or similar technologies to support basic functionality, remember preferences, improve performance, measure page usage, and protect against abuse. You may be able to control cookies through your browser settings, but disabling certain technologies may affect website functionality.
8. How We Use Information
We may use information to operate the website and game, respond to messages, provide player support, verify privacy requests, maintain account security, detect fraud or abuse, analyze performance, fix bugs, improve gameplay presentation, manage purchases or virtual items, comply with legal obligations, and enforce our Terms of Service.
9. Legal Bases Where Required
Where applicable privacy laws require a legal basis, we may process information based on contract necessity, legitimate interests, consent, compliance with legal obligations, protection of users and services, or other lawful bases available under applicable law.
10. How Information May Be Shared
We do not sell personal information. We may share information with service providers that help us host the website, operate support tools, analyze performance, process purchases, provide platform services, prevent abuse, or maintain security. We may also share information with app stores, payment providers, legal authorities, professional advisors, or successors in connection with a merger, acquisition, financing, or sale of assets, where permitted by law.
11. Third-Party SDKs, Stores, and Links
The game or website may include links to third-party websites or may rely on third-party platforms, app stores, analytics tools, advertising services, hosting providers, or software development kits. Their collection and use of information are governed by their own privacy policies and terms. We encourage users to review those policies when interacting with third-party services.
12. Advertising and Analytics
If advertising or analytics tools are used, they may process device, usage, and interaction information to measure performance, detect fraud, understand product usage, or provide relevant content. The exact tools used may vary by version, platform, and region.
13. International Transfers
Information may be processed or stored in countries or regions other than where you live. When required by applicable law, we use reasonable measures intended to protect information during such transfers.
14. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing support, maintaining account records, operating the game, resolving disputes, preventing abuse, meeting legal or accounting requirements, and enforcing agreements. Retention periods may vary depending on the type of information and applicable requirements.
15. Security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, app, network, or storage system can be guaranteed to be completely secure.
16. Children and Younger Users
The website and game are not intended to knowingly collect personal information from children below the age required by applicable law. If you believe a child has provided personal information without appropriate consent, please contact us so we can review and take appropriate action.
17. Your Privacy Choices and Rights
Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or other privacy controls. To make a request, contact us at [email protected]. We may need to verify your request before acting on it.
18. Privacy Requests
If you want to make a privacy request, contact [email protected] and include enough information for us to review the request. Some information may be retained where required for legal, security, fraud-prevention, dispute-resolution, payment, tax, accounting, or platform compliance purposes.
19. California, EEA, UK, and Other Regional Notices
Users in certain regions may have additional privacy rights under local laws. Where those laws apply, we will respond to valid requests according to the applicable requirements. This section is intended as a general notice and does not limit rights that users may have under applicable law.
20. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the date at the top of this page. Material changes may be communicated through the website, app, or other reasonable means where appropriate.
21. Contact
Privacy questions and data rights requests can be sent to [email protected].